San Francisco restaurants slammed with false negative reviews online
by James · July 7, 2022
After the holiday weekend, Greg Lutes, owner of Third Cousin in Bernal Heights, received an email from Google stating that his fine dining restaurant had some new reviews. He clicked on the link and saw a flood of consistently bad one-star ratings again without further comment.
Knowing that this is the kind of thing that can sink somewhere over time, Lutes launched an app to try to dispute the reviews, just to get his input rejected. He was just beginning to suspect that he was being targeted when an email came to his business account.