Repair Canva download, upload, or loading errors
Canva is one of the most widely used free and premium graphic design web tools across different platforms. It gives users many options with templates that can be customized for users who like to create graphic designs. You can upload your own images, pictures and graphics, or you can use the free and premium content available on the platform. There are some users facing Error downloading, uploading or loading Canva while trying to use it. In this guide, we have a few solutions that can actually help you fix them.
Problems such as downloading, uploading and loading on Canva may be due to the following reasons.
- Poor internet connection
- Corrupt or unsupported files
- Broken or corrupted site data
- Canva downtime
- Storage problems
Repair Canva download, upload, or upload errors
If you are facing Canva downloading, uploading, loading or any other issues while using it, you can resolve them in the following ways.
- Check your internet connection
- Look for downtime
- Check the file size and items
- Logout and login method
- Empty cookies and buffer
- Try in a different browser
- Check your account storage
- Check file names and extensions
- Make sure the file is not corrupted
- Use Canva in incognito mode or disable network extensions
Let’s get into the details of each method.
1]Check your internet connection
Canva is a SaaS program that needs good internet to work with the designs, upload media or download the designs. Without a stable internet connection, you can do nothing on Canva. Make sure the internet works well, then try using Canva for your designs.
Read: Solve network and Internet connectivity issues in Windows
2]Look for downtime
As said earlier, Canva is a Saas program that needs a good internet connection to connect to its server where all your data as well as Canvas data is stored and served to you. If it is downtime or the server is not responding to your request due to a problem, check the Canva status. There you will get the details about Canva and the operating status across devices.
3]Check the file size and items
If the files you are trying to upload or download are large, it will take time for them to download completely. If the design has multiple pages, you can download them in sections to reduce latency. Also, if the number of elements in a design or video is multiple, it takes a long time to process and save the designs. You must wait until the process is complete. Make sure your videos are 30 minutes or less, if possible, and of 1080p (1920 × 1080) quality to download them quickly. Also try to share the files to download faster.
4]Logout and login method
When we encounter a problem with apps or services we use, logging out of them resolves and logs on to most issues. This also applies to Canva. Log out of Canva and log in again to see if the issue is resolved or not.
5]Empty cookies and buffer
If you use Canva in a browser, you may face the download or upload problem on Canva if your website data is corrupted. You will need to clear cookies and cache and try using Canva again. It will not delete any design data associated with your Canva account.
Read: The difference between cache and cookies
6]Try another browser
If the error is still not corrected, try using Canva in another browser. You do not lose any data while changing browser as everything is stored with Canva. Log in and use Canva in another browser and see if it solves the problems.
7]Check your account storage
If you are facing upload errors on Canva, it may also be due to storage. Canva offers different storage locations according to the plans. If you are a free user, you can only upload files up to 5 GB. You need to delete the old files to be able to upload more after reaching the limit or buy the Canva Pro plan where you get up to 100 GB of space. The company user gets unlimited storage space.
8]Check file names and extensions
You can not upload PSD files or TIFF files. You can only upload files that meet the upload requirements set by Canva.
Upload formats and requirements for Canva:
If you upload photos to Canva, make sure they are:
- In JPEG, PNG, HEIC / HEIF, WebP images under 25 MB
- The image should be no more than 100 million pixels in total (width x height)
- Only static WebP images are supported
- If you are uploading SVG images, they should be less than 3 MB in size, within 150 to 200 pixels wide, and should be saved with SVG 1.1 profile.
If you upload audio or videos to Canva,
- The files must be within 1 GB size and only MOV, GIF, MP4, MPEG, MKV or WEBM file formats are supported
- Videos with transparent backgrounds can only be uploaded as GIFs.
- If you are uploading audio to Canva, the files should be in M4A, MP3, OGG, WAV or WEBM file format and not larger than 250 MB.
If you want to upload fonts to Canva, only Open Type Font (.otf), True Type Font (.ttf) and Web Open Font Format (.woff) are supported. You can also not upload more than 500 fonts.
To upload Adobe Illustrator or PowerPoint presentations,
- Make sure they are not larger than 30 MB.
- Only .ai and .pptx file types are supported.
- The illustrator file should have no more than 100 artboards, and the presentation should have no more than 100 slides.
- The PPT should not contain charts, SmartArt, gradients, 3D objects, WordArt, tables or pattern fills.
- The illustrator file should be saved as a PDF-compatible format file without layers, gradients, or masks.
9]Make sure the file is not corrupted
If the file you are trying to upload is corrupted or corrupted, you will not be able to upload it to Canva. Broken or corrupted files or incorrectly named file formats will not be uploaded. See if you have access to the file on your PC or device, and try uploading it again.
10]Use Canva in incognito mode or disable network extensions
If you have problems with Canva downloads, uploads, or loading issues, try using it after disabling the web extensions in your browser. They may interfere with the Canva site and create conflicts. Or use Canva in incognito or private mode and see if that solves the problem. You can also download the Canva app from the Microsoft Store and use it on your PC.
These are the different ways you can fix the different problems you encounter while using Canva.
How do I fix the upload error on Canva?
There are many reasons why you may see the upload error on Canva. To fix the error, check the status of your internet connection, check the Canva status, make sure the file format and sizes are supported for upload to Canva, etc.
Why is my Canva download failing?
If the download on Canva continues to fail, your internet connection may not work properly, or your website data may be corrupted, or any network extensions may interfere with your downloads, or there may be a problem with your Canva server.